1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A payment options are also available.
2) Lead time: Normally in 20-25 days after the deposit is received.
3) Sample policy: Samples are available for each model and can be ready in 7-15 days once payment is received.
4) Shipping Port: China Ports.
How is product delivery handled?
1) Sea freight: We will update the sea freight details once we know the specific sea port where the goods will be delivered.
2) Client-designated shipping agent: Please provide us with the contact details of your shipping agent, and we will coordinate to deliver the items.
What customized services do you offer?
1) We respond to all product or price inquiries within 12 hours.
2) Well-trained and experienced staff are available to answer all your inquiries in fluent English.
3) We support OEM & ODM, assisting with design specifications for any customized racking requirements.
4) Our highly experienced professional engineers work to deliver the best structural solutions.
What are the main advantages of your racking products?
1) Payment support: We offer flexible O/A terms (40-60 days).
2) Quick lead time: Fast-track delivery options are available for rush orders.
3) Factory direct price: Highly competitive pricing via direct factory sales.
4) Reliable warranty: We provide a two-year warranty under which broken parts are replaced and sent to you.
Do you have a Minimum Order Quantity (MOQ) limitation?
No, we do not have strict MOQ limits. However, higher order volumes offer better unit pricing. We recommend ordering at least a 20ft container (approx. 15 tons) for regular products to optimize shipping costs.
Shibang Rack
