What are your standard trading and payment terms?
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A payment methods are also available.
2) Lead time: Normally within 20-25 days after deposit is received.
3) Sample policy: Samples are available for each model, typically ready within 7-15 days after payment.
How are delivery and shipping handled?
1) Sea freight: We will arrange and quote sea freight options based on the delivery seaport you provide.
2) Client designated agent: Please share the contact details of your shipping agent, and we will coordinate direct delivery to their facilities.
What customized design and manufacturing services do you provide?
We offer complete OEM & ODM services. Our experienced engineering team can design customized racking systems tailored specifically to your structural requirements and spatial constraints.
What is the standard process to purchase your racking systems?
The purchase workflow is as follows: Design drawing approval → Confirmation of drawing details → Quotation → Proforma Invoice (PI) issuance → PI confirmation → Arrange 30% deposit → Manufacturing → Quality Control (QC) inspection → Balance payment → Shipping.
What are your factory advantages?
1) Payment terms: We support O/A 40-60 days options.
2) Delivery: Swift processing and delivery configurations for rush orders.
3) Price: Factory-direct pricing for optimized competitiveness.
4) Warranty: A full two-year warranty with free parts replacement.
Do you enforce a minimum order quantity (MOQ) limitation?
No, we do not require a strict MOQ. However, larger order volumes yield better pricing. We generally recommend ordering standard configurations in quantities that accommodate at least one 20ft container (approx. 15 tons) for optimal freight cost-efficiency.
Shibang Rack
