Frequently Asked Questions
What are your trading terms?
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C O/A also available.
2) Lead time: normally in 20-25 days after deposit received.
3) Sample policy: samples are always available for each model. Samples can be ready in 7-15 days once payment received.
4) Shipping port: Shanghai / Nanchang China.
5) Discounts: we offer good discounts for large quantities.
How can I get delivery of my goods?
1) Sea freight: we will update sea freight once we know your sea port where goods will be delivered.
2) Agent designated by client: please tell us the contact details of your shipping agent and we will arrange the delivery.
What services do you provide?
1) Your inquiry related to our products or prices will be replied in 12 hours.
2) Well-trained and experienced staff to answer all your inquiries in fluent English.
3) OEM & ODM, any of your customized racking we can help you design.
4) We have highly experienced professional engineers to provide the best solutions.
What is the purchase process for your products?
Design drawing → Confirm drawing → Quotation → PI → Confirm PI → Arrange 30% deposit → Manufacture → QC inspect → Pay balance → Shipping.
What are your competitive advantages?
1) Payment: we can support O/A 40-60 days.
2) Lead time: we can fast-track urgent orders.
3) Factory price: direct sale competitive factory price.
4) Warranty: Two years warranty, broken parts will be replaced and sent to you.
Is there a Minimum Order Quantity (MOQ) limitation?
No, but ordering larger quantities offers better pricing. We recommend an order quantity that fits at least one 20ft container (about 15 tons) for regular products to make shipping cost-effective.