Q
What are your trading terms and shipping policies?
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A are also available.
2) Lead time: Normally in 20-25 days after deposit received.
3) Sample policy: Samples are always available for each model. Samples can be ready in 7-15 days once payment received.
4) Shipping port: Main ports in China.
5) Discounts: We offer attractive discounts for large volume orders.
Q
What services and customization do you provide?
1) Your inquiry related to our products or prices will be replied within 12 hours.
2) Well-trained and experienced staff to answer all your inquiries in fluent English.
3) OEM & ODM support; we can help you design any customized racking layout.
4) We have highly experienced professional engineers to provide the best tailored warehouse solutions.
Q
What is the process to purchase your storage products?
Design drawing → Confirm drawing → Quotation → PI → Confirm PI → Arrange 30% deposit → Manufacture → QC inspect → Pay balance → Shipping
Q
What are your key advantages compared to other suppliers?
1) Flexible Payment: We can offer O/A 40-60 days terms.
2) Quick Lead Time: We can fast-track delivery for rush orders.
3) Direct Factory Pricing: Direct sale from our factory ensures highly competitive pricing.
4) Reliable Warranty: We provide a two-year warranty; broken parts will be replaced and sent to you.
Q
Do you have a Minimum Order Quantity (MOQ) limitation?
No, we do not have a strict MOQ limit, but larger order quantities come with better pricing. We generally recommend ordering a quantity for regular products that fits at least one 20ft container (approximately 15 tons) to optimize shipping costs.
Q
How do you guarantee and inspect the product quality?
We always produce a pre-production sample before starting mass production. Additionally, we conduct a final, strict inspection of all goods before shipment to guarantee the highest quality.
Shibang Rack
