Q
What are your standard trading and payment terms?
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A options are also available.
2) Lead time: Normally in 20-25 days after deposit received.
3) Sample policy: Samples are always available for each model. Samples can be ready in 7-15 days once payment is received.
4) Discounts: We offer competitive discounts for large quantity orders.
Q
How is product delivery handled?
1) Sea freight: We will update shipping costs once we know your designated sea port.
2) Client-designated agent: Please share the contact details of your shipping agent, and we will coordinate directly with them to arrange delivery.
Q
What services do you provide for customized requests?
1) All inquiries related to products or pricing will be replied to within 12 hours.
2) Well-trained and experienced staff to address all queries in fluent English.
3) Comprehensive OEM & ODM services to help design and implement customized racking solutions.
4) Access to highly experienced professional engineers to provide the best storage solutions.
Q
What is the purchase process workflow?
Our purchasing process is structured as follows: Design drawing → Confirm drawing → Quotation → Proforma Invoice (PI) → Confirm PI → Arrange 30% deposit → Manufacture → QC inspect → Pay balance → Shipping.
Q
What advantages do you offer over other suppliers?
1) Flexible payment: We support O/A payment terms of 40-60 days.
2) Fast lead time: Quick-delivery solutions are available for urgent rush orders.
3) Direct pricing: High-quality products straight from the factory at competitive rates.
4) Warranty: Two years of product warranty with replacement parts provided and shipped directly to you.
Q
Do you have a minimum order quantity (MOQ) limitation?
No, we do not have a strict MOQ limit, but higher quantities naturally secure better unit pricing. For regular products, we recommend ordering in quantities that fit at least one 20ft container (approximately 15 tons) to optimize shipping costs.
Shibang Rack
