Q What are your trading and payment terms?
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A are also available.
2) Lead time: Normally in 20-25 days after deposit received.
3) Sample policy: Samples are always available for each model and can be ready in 7-15 days once payment is received.
4) Discounts: We offer competitive discounts for large quantities.
Q How is cargo delivery managed?
1) Sea freight: We will update sea freight rates once we know your destination seaport.
2) Client-designated agent: Please share the contact details of your shipping agent, and we will coordinate and arrange the delivery.
Q What core services do you offer?
1) Inquiries related to our products or prices will be replied within 12 hours.
2) Well-trained and experienced staff will answer all your inquiries in fluent English.
3) OEM & ODM services: We can help design any of your customized racking requirements.
4) Professional engineers are available to create optimal warehouse solutions.
Q What is the product purchase process?
Design Drawing →
Confirm Drawing →
Quotation →
PI Generation →
Confirm PI →
Arrange 30% Deposit →
Manufacture →
QC Inspect →
Pay Balance →
Shipping
Q What are your main advantages?
1) Payment flexibility: We can support O/A 40-60 days.
2) Lead time: We can fast-track urgent orders.
3) Factory direct price: Competitive pricing straight from manufacturing.
4) Warranty: Two-year warranty, with broken parts replaced and sent directly to you.
Q Do you have a Minimum Order Quantity (MOQ) limitation?
No, we do not have strict MOQ limitations. However, higher volumes yield more favorable pricing. We recommend an order quantity that fits at least one 20ft container (approximately 15 tons) for optimal shipping cost efficiency.
Shibang Rack
