Q What are your trading terms?
- Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A are also available.
- Lead time: Normally in 20-25 days after deposit received.
- Sample policy: Samples are always available for each model. Samples can be ready in 7-15 days once payment is received.
- Shipping port: Major ports in China.
- Discounts: We offer attractive discounts for large volume orders.
Q How can my goods be delivered?
- Sea freight: We will provide updated sea freight details once the destination sea port is confirmed.
- Client designated agent: Please provide contact information of your shipping agent, and we will coordinate delivery arrangements.
Q What services do you offer?
- Inquiries related to products or pricing will receive responses within 12 hours.
- Well-trained and experienced staff to address all inquiries in fluent English.
- OEM & ODM support; we assist with custom racking and product designs.
- Highly experienced professional engineers to provide optimized storage solutions.
Q What is the ordering process?
Design drawing
→
Confirm drawing
→
Quotation
→
PI
→
Confirm PI
→
30% Deposit
→
Manufacture
→
QC Inspection
→
Balance Payment
→
Shipping
Q What advantages do you offer?
- Flexible Payment: Support for O/A 40-60 days terms.
- Fast Delivery: Optimized schedules for urgent rush orders.
- Competitive Pricing: Direct factory sales pricing.
- Warranty: Two-year warranty coverage; replacement parts are shipped directly to you if needed.
Q Is there a minimum order quantity (MOQ) limitation?
No strict MOQ limits apply, though larger volumes yield better pricing. We recommend ordering at least one 20ft container (approximately 15 tons) for regular products to optimize shipping costs.
Q How is the tooling fee for custom molds charged?
For production requiring specific customized tooling, setup fees are charged upfront before the initial order. These costs can be partially or fully refunded once orders reach designated volume milestones.
Shibang Rack
