Support customization of different load requirements
Company Profile
Product Packaging
Frequently Asked Questions
Q:What are your trading and payment terms?
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A options are also available.
2) Lead time: Normally in 20-25 days after deposit received.
3) Sample policy: Samples are always available for each model and can be ready in 7-15 days once payment is received.
4) Shipping: Main shipping ports in China.
5) Discounts: We offer competitive discounts for large quantities.
Q:How can I arrange the delivery of my goods?
1) Sea freight: We will update you with current sea freight rates once we know the destination port where your goods will be delivered.
2) Agent designated by client: Please provide the contact details of your shipping agent, and we will coordinate directly with them to arrange the delivery.
Q:What services do you provide?
1) Your inquiry related to our products or prices will be replied within 12 hours.
2) Well-trained and experienced staff will answer all your inquiries in fluent English.
3) We offer full OEM & ODM services, helping you design any customized racking solution.
4) We have highly experienced professional engineers to develop the best storage layouts for you.
1) Payment: We can offer O/A 40-60 days terms.
2) Lead time: Fast delivery options are available for rush orders.
3) Price: Competitive, factory-direct sales price.
4) Warranty: Two-year warranty. Any broken parts will be replaced and sent directly to you.
Q:Do you have a minimum order quantity (MOQ) limit?
We do not enforce a strict MOQ. However, larger order volumes yield better unit prices. For regular products, we recommend ordering in quantities that fit at least one 20ft container (approximately 15 tons) to optimize shipping costs.
Shibang Rack
