Q: What are your trading terms?
- Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A are also available.
- Lead time: Normally in 20-25 days after deposit received.
- Sample policy: Samples are always available for each model. Samples can be ready in 7-15 days once payment is received.
- Shipping port: Shanghai / Nanchang, China.
- Discounts: We offer attractive discounts for large volume orders.
Q: How can I arrange the delivery of my goods?
- Sea Freight: We will provide updated sea freight rates once we know the target seaport for delivery.
- Client Designated Agent: Please share the contact details of your shipping agent, and we will coordinate the delivery process.
Q: What services do you offer?
- Your inquiries related to our products or prices will be replied within 12 hours.
- Well-trained and experienced staff to answer all your inquiries in fluent English.
- OEM & ODM services: We can help design and manufacture any of your customized racking requirements.
- Highly experienced professional engineers to provide the best layout solutions.
Q: What is the purchase process for your products?
Design drawing → Confirm drawing → Quotation → Proforma Invoice (PI) → Confirm PI → Arrange 30% deposit → Manufacturing → Quality Control (QC) inspection → Balance payment → Shipping.
Q: What advantages do you offer?
- Flexible Payment: We support O/A payment options of 40-60 days.
- Fast Lead Time: Expedited delivery is available for urgent orders.
- Factory Pricing: Competitive direct-from-factory pricing.
- Warranty: Two-year warranty with free replacement parts dispatched for any broken items.
Q: Is there a Minimum Order Quantity (MOQ) limitation, and how are mold tooling fees charged?
- MOQ: There is no strict MOQ, but larger volumes command better prices. We recommend purchasing at least one 20ft container (approx. 15 tons) for regular products to optimize costs.
- Tooling Fee: For custom toolings, the initial cost is charged before opening the new mold. This cost will be partially or fully refunded once orders reach a specific quantity.